Installation & Services
We offer delivery and expert installation on all our Rational Combi Ovens. This service is available across Ireland and priced separately. We also have a team of qualified and experienced engineers to cover the warranty. Please get in touch today to find out how we can help you install your new Rational Combi Oven ready for service.
DELIVERY
Order Processing & Delivery Times
Orders via the website or telephone will be processed on the same day the order is received if before 1 pm, orders received after 1 pm will be processed the following day. Deliveries will be standard between 8:30 am and 6 pm Monday to Friday.
Next day delivery is offered only on certain lines and as goods are delivered via the pallet network whilst it is most likely you will receive the goods the next day this can’t be 100% guaranteed. Most orders will be delivered between 1-3 working days however some brands/lines may vary to discuss the lead time of any of our equipment call us on 028 71 312 311.
Delivery Need to Knows
Deliveries are made via Pallet Network Ireland, pavement delivery only, outside premises. Drivers do not help with moving goods into premises, delivery excludes unpacking/unboxing, assembling items, positioning or commissioning, removal of old items, or waste disposal.
Make sure big items fit prior to ordering. Check measurements of all doorways and access points. Measure twice order once as we cannot accept responsibility if it will not fit.
Deliveries are normally made on big lorries with tail lifts, if there are any delivery restrictions which wouldn’t allow this size of vehicle please let us know as failed deliveries may incur charges
Damaged Items
You MUST check all items for damage upon delivery.
If an item is damaged upon delivery, do not sign for the order and call 02871 312 311, we will advise the course of action. If you sign for damaged goods and accept the order no claim for damage can be made with the insurer.
Warranty
We understand that when equipment fails it is important to get it up and running as quickly as possible that’s why we take warranty issues very seriously and deal with claims urgently.
As a first stage, we will discuss issues over the phone, attempting to fault find the issue to find a solution. If an engineer is required to attend the site and labour warranty is inclusive, we will manage the repair from start to finish. With parts only warranty, we can discuss with your engineer and replace the part (if required) ASAP.
Warranty Claims:
Report equipment faults by phone. Call us on 02871 312 311 during normal business hours. Alternatively, email [email protected]
You will need the following information:
- Invoice number
- Model & Serial Number
- Description of the fault
- Site Address, contact name & number
- Name and Number of Installation/Service Engineer
We process all warranty claims as quickly and as fairly as possible, our sole aim is to retain happy returning customers.
Warranty Exclusions may apply see full terms and conditions
Warranty Options Explained
- Equipment is guaranteed by the terms of the manufacturer’s warranty and as purchased.
- Items can be purchased in the following terms;
One Year Parts Only Warranty
Two Years Parts Only Warranty
One Year Parts & Labour Warranty
Two Years Parts & Labour Warranty
Two Years Parts & One Year Labour Warranty
- Manufacturer’s warranty does vary, please discuss with us before purchasing to ensure you have the warranty terms which suits your needs.
Parts Only Warranty Explained
- Equipment purchased as parts warranty only means we provide a replacement part (if required) in case of breakdown we do not cover the engineers call out or time (labour) Manufacturers require faulty parts be returned prior to the despatch of the replacement, so the engineer who diagnoses the faulty part should also remove it to be sent back.
Parts & Labour Warranty Explained
- Equipment purchased with parts & labour warranty means we provide the replacement part (if required) and also the engineers cost of call out and time for fitting that part.
- If an engineer is required to attend site this will normally be between 1 to 3 working days.
- This warranty applies to customers based in both Northern Ireland & Republic of Ireland.
- All equipment will be repaired on site during normal business hours (8.30am – 17.00pm Monday to Friday)
